Shipping policy
Shipping Policy
- Processing Time: All orders are processed within 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Minimum Delivery Time : 2 days Maximum Delivery Time :14 days
2. Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout.
3. International Shipping: We ship to most countries worldwide. International shipping times may vary depending on customs processing. Customers are responsible for any additional duties, taxes, or customs fees that may apply.
4. Order Tracking: Once your order has shipped, you will receive a tracking number via email to monitor the status of your shipment.
5. Shipping Delays: While we strive to meet all delivery estimates, unexpected events such as natural disasters, holidays, or unforeseen courier delays may affect delivery times. We appreciate your patience in such situations.
6. Lost or Damaged Items: If your item is lost or arrives damaged, please contact us immediately at info.canddle@gmail.com with your order number and details of the issue. We will work to resolve the issue as quickly as possible.
7. Exchanges: For details on exchanges, please refer to our Exchange Policy.